Terms and Conditions

This Repair Service Agreement (“Agreement”) is not an insurance contract. Unless otherwise regulated under state law, the contents of this Agreement should be interpreted and understood within the meaning of a "service contract" in Public Law #93-637.

“We”, “Us” and “Our” mean the company obligated under this Agreement, Federal Warranty Service Corporation (“FWSC”) 1-877-881-8578, in Florida, United Service Protection, Inc., “You” and “Your” indicates the purchaser of this Agreement, including the Lessee, if the Product was acquired under a lease-to-own arrangement (“LTO Arrangement”).

For a LTO Arrangement, “Lessee means the payor customer leasing the Product and Agreement; and “Lessor” means the owner of the Product and payee of cash benefits under this Agreement until You fulfill Your obligations under the LTO Arrangement necessary to acquire full ownership of the Product and this Agreement.

For a LTO Arrangement, “Lessee means the payor customer leasing the Product and Agreement; and “Lessor” means the owner of the Product and payee of cash benefits under this Agreement until You fulfill Your obligations under the LTO Arrangement necessary to acquire full ownership of the Product and this Agreement.

In consideration of the amount paid on the invoice for this Agreement, and except as hereinafter provided, We will make all necessary repairs or replacement of the Product and product parts resulting from normal wear and tear and from certain accidental damage such as liquid spills, electrical surges, accidental breakage, drops, falls or other collisions of the Product identified on the invoice referenced above, at the owner’s address as identified on the invoice. Accidental damage coverage, as indicated on Your invoice, must be purchased for accidental damage to be covered.

TERMS AND CONDITIONS

  1. Term: The coverage period for this Agreement starts on the date of purchase and expires on the date shown on the invoice, unless the Agreement is fulfilled in accordance with section 10, included but not limited to, replacement of the Product.

  2. Addition Coverage: The following additional coverage are included:

    Computers: System restores, if needed (Your original install CD may be required), back to the manufacturer’s specifications as a result of a covered repair.

    Televisions: Replacement of one defective remote control over the term of the Agreement. The defective remote may be required before a replacement is provided. Removal and re-installation of a television on a stand or wall mount as a result of a covered repair.

    Appliances: Verified food loss of up to $150 on refrigerators and up to $250 on freezers, per occurrence, over the term of this Agreement as a result of a covered failure.

  3. LTO ARRANGEMENT: If You acquired the Product and this Agreement through a lease under a LTO Arrangement, You are entitled to all non-cash benefits under this Agreement until You acquire full ownership of this Agreement and the Product. Until You acquire full ownership of this Agreement and the Product, any rights to a cash settlement or cancellation refund under this Agreement will belong exclusively to the Lessor. Upon acquiring ownership of this Agreement and the Product, You are entitled to all benefits under this Agreement.

  4. Deductible: A deductible of $50 will apply to all repair services on cell phones. The deductible is due at the time service is scheduled.

Cancellation: 
Owner has the right at any time to request in writing to FWSC or through its Administrator, which is Conn’s, the cancellation of this Agreement. You may send Your written cancellation request to Conn’s at the street address provided above or by email as provided at www.conns.com. If the request to cancel is made within 30 days of the date of this Agreement, and if no claim was made under this Agreement prior to the cancellation request, this Agreement will be void and the full purchase price will be refunded to You at Your address on the invoice referenced above. If a claim was made within 30 days of the date of this Agreement, You will receive the full purchase price less the cost of any claims. If You cancel this Agreement after 30 days of the date of this Agreement, You will receive a pro-rata refund based on the time expired from the date of this Agreement as a percentage of the total term of this Agreement, less a $25 cancellation fee or 10% of the purchase price of this Agreement (whichever is less), less the cost of any claims paid under this Agreement. These provisions apply only to the original purchaser of this Agreement. In the event FWSC elects to cancel this Agreement, a written notice will be mailed to You at Your last known address at least 5 days prior to cancellation, which notice shall state the effective date of cancellation and the reason for cancellation. However, prior notice is not required if the reason for cancellation is a material misrepresentation relating to the covered property or its use, or a substantial breach of duties relating to the Product or its use. FWSC may cancel this Agreement at any time only for breach of contract, fraud or a material misrepresentation by You in obtaining this Agreement or presenting a claim for service, or for nonpayment by You, or if required to do so by a regulatory authority, and in the event of such cancellation a refund of 100% of the amount paid will be made to You, subject to the following sentence. Any refunds made by FWSC will be reduced by any amounts paid on Your behalf for repairs of the Product.